F.A.Q.s

Shopping Information

How do I Create an Account?

Go to https://www.zafartstories.com/login and click “Register”, then just fill in all the needed information and click “Create”.  After submitting the form, your account will be confirmed and you will be notified.

How do I Change my Personal Details or Email Address?

You can easily change all your information on your account.  Go to login page  and log in, then click “My Account” and “Edit”. Here you can change all your contact information.

How Can I Retrieve my Password?

You can retrieve your password by clicking “Forgot Password?”. Instruction on password retrieval will be send to your email.

Is your Site Secured?

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Payment Information

What Payment Methods Are Accepted?

You can use all the major credit cards.

You can also pay your order to the courier employee at the time of your receipt at your place.

Deposits into a Bank Account and Paypal are also accepted.

Is VAT Charged?

VAT is included in the prices you see for each of our product.

Is Buying On-Line Safe?

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

What Should I do if the Payment is not Accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@zafartstories.com notify us about the problem. We can manage the order manually.

Orders and Returns

How do I Place an Order?

You can order easily using our online platform. When you find a product you like, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Do I Need an Account to Place an Order?

No. You can also place an order as a guest, but you will not have the possibility to track your orders from the platform.

Who Should I Contact if I Have any Queries?

You can always email us at info@zafartstories.com or call us (+30 210 4525 963).

Why Should I Buy Online?

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

What Are the Delivery Charges?

Delivery charges are dependent on the shipment requirements. The delivery charges depends on the weight and the delivery place of your order. You can see the shipping fees on the checkout process before the payment is made.

How Can I Return a Product?

If for any reason you wish to return or change a product you purchased, you must first send us an e-mail at info@zafartstories.com writing the number of your electronic order and the reason of your return. Then a representative of ZafArt Stories will come in touch with you by email or phone call.

All items should return to us unused and in the state in which you received them.